RESERVATIONS AGENT :

RESERVATIONS AGENT :

About the role
The Reservation Agent is a key player in ensuring a seamless reservation process and providing excellent guest service. As a brand representative, the agent contributes to the overall guest experience by efficiently handling reservation requests, changes, and cancellations while upholding the values of Phāea.

About PHĀEA
PHĀEA is a leader in the Greek hospitality industry, bringing an authentic approach to experiential travel and luxury – one that is inspiring yet effortless, elevated yet conscious, highly curated yet understated.
Born in Crete, PHĀEA comprises a collection of properties - Blue Palace, Elounda, Cretan Malia Park, a member of Design Hotels, Village Heights Resort and Koutouloufari Village Holiday Club. These properties blend bold design, responsible living, and authentic experiences, immersing visitors in the genuine Greece. PHĀEA is expanding to introduce undiscovered Greek destinations into its portfolio.

We embrace a culture of collaboration and respect within our organization as well as towards our community, the environment, and our guests; with continuous evolution as our compass and authenticity as our guide.

Culture Fit
• Contribute to the curation of extraordinary, guest-centric, luxury and
meaningful travel experiences that tell the story of a truer, more
timeless Greece.
• Contribute to a culture of collaboration by crafting authentic
relationships and encouraging the personal and professional growth.
• Engage with and support the values of PHĀEA – Consciousness –
Innovation and Community - through your day-to-day work and your
interaction with team members and guests.
Job Fit- Responsibilities
• Efficiently manage reservation requests, changes, and cancellations via
phone or mail, ensuring guests are informed about room options, rates,
and policies.
• Engage with guests to promptly address queries and concerns, offering
personalized service to meet their needs and preferences.
• Communicate clearly and professionally with guests and colleagues,
upholding high standards of telephone etiquette.
• Collaborate respectfully with team members, handling sensitive
matters discreetly.
• Adhere to the resort's quality assurance standards, aiming for continual
service improvement to boost guest satisfaction.

Must-Have
• Efficiently manage reservation requests, changes, and cancellations via
phone or mail, ensuring guests are informed about room options, rates,
and policies.
• Engage with guests to promptly address queries and concerns, offering
personalized service to meet their needs and preferences.
• Communicate clearly and professionally with guests and colleagues,
upholding high standards of telephone etiquette.
• Collaborate respectfully with team members, handling sensitive
matters discreetly.
• Adhere to the resort's quality assurance standards, aiming for continual
service improvement to boost guest satisfaction.

Nice-to-Have
• Familiarity with Opera PMS
• Bachelor's degree in hospitality or a related field.
• Additional language proficiency.
• Knowledge of local attractions and services.

What we offer
• Comprehensive hospitality and department-specific training
• Accommodation in Staff Apartments (for non-local residents)
• Meals in Staff Canteen
• Opportunities for career advancement
• Supportive and welcoming work atmosphere
• A wide variety of benefits
• Staff bus transportation (for Heraklion residents)
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